Service News

Service Slowdown (Resolved)

Some users may experience a slight slowdown in the service (e.g, logging in and reading emails). We are currently investigating and will keep you informed.

[09.40] Some of our members will be experiencing a degraded service due to a failed disk in a RAID array. The service is still online and all data is safe it is just running slowly whilst we liaise with the datacenter staff to get the disk checked.

[10:30] The drive was reseated a short while ago and the RAID is now updating itself. The service will remain running slower (slow page loading or in some cases \"504 Gateway Timeouts\" ) than usual for users affected whilst this takes place. We have no ETA on the completion of this process at this time but will update you as soon as we do.

[12.11] The RAID is continuing to update. Some users may be unable to log in due to an overload on the remaining servers. We are pulling the storage server with the degraded RAID array out of the cluster and putting all affected users onto other storage servers. Please accept our apologies for the inconvenience.

Originally Written: 01-Feb-2011 09:20, Last Updated: 06-Nov-2014 12:29

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