Service News

Service outage [RESOLVED]

We experienced a brief outage between 11.30am and 12.10pm today.

There was an issue with one of the partitions of the database server unexpectedly filling up, which caused our websites to go down.

After the primary databse outage, the secondary one kicked in which worked for mail clients, but not for webpages and webmail logins.

We are now looking at finding out why the website and webmail logins did not also work with the secondary database.

In future, this should be able to continue handling logins even if the primary database fails.   

You may experience some slow loading times for a little while as the databse recovers.

Please accept our sincere apologies for any inconvenience caused. If you continue to have issues, please let us know at help@aluminati.net.

Originally Written: 23-May-2012 12:21, Last Updated: 06-Nov-2014 12:29

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